Contact us
Did you know that we offer reduced fees in your online portal? You can view your documents, make a claim and so much more. If you still need to speak to a member of customer services you can using the contact details below.
You can contact us on 0203 890 5160 or email us at admin@gotyoucovered.com and one of our team will be happy to help.
Mon - Fri: 8:30am to 7:00pm
Sat & Sun: 9:00am to 3:00pm
You can contact us on 0203 890 5160 or email us at admin@gotyoucovered.com and one of our team will be happy to help.
Mon - Fri: 8:30am to 7:00pm
Sat & Sun: 9:00am to 3:00pm
For car or van insurance claims, please contact the claims department on 0300 373 0058 Our claims line is open 24/7 365 days a year.
For home insurance claims, your insurer’s claims number can be found in your policy documents. If you need any help, please don’t hesitate to give us a call on 0330 124 4062
If you have any questions about your existing car or van claim, you can give our claims team a call on 0300 3730 058. Our claims line is open 24/7 365 days a year.
If you have any questions about your existing home claim, you can find your claims number in your policy documents. If you need any help, please don’t hesitate to give us a call on 0330 124 4062
We are committed to providing you with the best possible service, however, we realise there may be times when we do not meet your expectations.
If you'd like to talk to us about a general query or make a complaint, you can call us on 0203 890 5160.
Alternatively, our Complaints team are available:
Mon - Fri: 8:30am to 7:00pm
Sat & Sun: 9:00am to 3:00pm
You can also write to us at:
Got You Covered
Webb Ellis House
Rugby Road
Twickenham
TW11DS
If we're unable to resolve your complaint straight away, we'll acknowledge it promptly and keep you updated with any progress. If we've given you a final response and you are not happy, or more than eight weeks have passed since we received your original complaint, you may refer your complaint to the Financial Ombudsman Service (FOS). Their details are as follows:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
You must approach the Financial Ombudsman Service within six months of the final response to your complaint. Your rights as a customer to take legal action remain unaffected by the existence or use of this complaints procedure. However, the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.
We welcome calls through the Text Relay service. Dial 18001, followed by the number you require. You’ll then be connected to an operator offering Textphone assistance. Further information covering the use of Text Relay Services can be found at www.textrelay.org